And this is why I have utter contempt for Customer Care departments. I emailed their general information area with a general question that has no technical component.
Some agent, probably in Malaysia, had no idea of how to answer except to fob it onto tech support - who, naturally, have no idea how to answer this type of non-technical question.
I mean, would it have been so hard to simply say "no"?
Below is my letter to Bethesda, and their response.
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_____________________
_____________________
To whom it may concern,
I've often played with the idea of writing a novel. As I've been playing Fallout 4 recently, I've often wondered what the situation was with commercially sold fiction based on the Fallout 4 universe.
Is it possible for a writer to do this legally? Are there restrictions?
Thank you for your time,
Brett Caton.
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Response
Subject
Fallout 4 Fiction
03/24/2016 07:45 AM
Greetings,
Thank you for contacting the Bethesda Team. If you are contacting us in regards to The Elder Scrolls Online: Tamriel Unlimited, please go to https://help.elderscrollsonline.com and login with your game login details to open a help ticket. This will assist our Support Team in addressing your issue more efficiently.
If you are contacting us regarding another Bethesda title, please open a help ticket with our Technical Support Team by visiting http://help.bethesda.net and selecting "Ask Support".
We also encourage you to review our Support Centers for some commonly asked questions in regards to issues you may be experiencing with your products. Our forums are also great places to check for answers to popular questions. You can check them out in the links below:
http://forums.elderscrollsonline.com/
http://forums.bethsoft.com/
Warm Regards,
The Bethesda Team
03/24/2016 07:45 AM
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